Effective date: 01/12/2025

This Privacy Notice explains how Olonera.com (“we”, “us”) collects and uses personal data when you visit our Site and/or join our pre-registration list. It includes the information you are entitled to receive at the point we collect your data.

  1. Who is the controller?
    Controller: Reloaf Limited
    Address: Level 2, 18 Savile Row, London, UK
    Email: info@olonera.com
    If you have appointed a Data Protection Officer (DPO): Natalia Chagoubatova
    If you are not established in the UK/EEA but target UK/EEA users, you may need to appoint a UK/EEA representative (Article 27) and list their contact details here.
  2. Personal data we collect
    A) Data you give us (pre-registration/forms)
    • Identity/contact: name, email, country, time zone, and any optional fields you choose to provide (eg profession: practitioner/consumer; interests).
    • Communications: messages you send us (eg via contact forms).

B) Data we collect automatically (website usage)
• Technical data: IP address, device type, browser, operating system.
• Usage data: pages viewed, clicks, referring pages.
• Cookies/online identifiers: as described in the Cookie Notice (below).

C) Special category data (health data) — approach choices
Default (recommended for pre-reg): We do not ask for health/medical details on pre-registration pages. Please do not include health information in free-text fields.
If you do collect symptom/health details (eg “what brings you here?”), you must treat that as special category data and use explicit consent plus stronger safeguards and minimisation.

  1. How we use your personal data (purposes + lawful basis)
    We use personal data for the following purposes, relying on the lawful bases recognised by GDPR/UK GDPR, and we document this internally.

A) To run pre-registration and send updates
Purpose: confirm your sign-up, send launch updates, product/platform announcements, and early access invitations.
Lawful basis: Consent (you can withdraw at any time).

B) To respond to your enquiries
Purpose: reply to messages, provide requested information.
Lawful basis: Legitimate interests (running our business and supporting users) or “steps at your request” where relevant.

C) Site security and fraud prevention
Purpose: keep the Site secure, prevent abuse, maintain logs.
Lawful basis: Legitimate interests (security) and, where applicable, legal obligations.

D) Analytics (if enabled)
Purpose: understand how the Site is used and improve performance.
Lawful basis: Consent, where analytics uses cookies or similar technologies (see Cookies).

E) Legal and compliance
Purpose: meet legal obligations, enforce terms, handle disputes.
Lawful basis: Legal obligation and/or legitimate interests.

  1. Marketing preferences
    4.1 Pre-registration emails are sent only if you opt in.
    4.2 You can unsubscribe at any time via the link in each email or by contacting info@olonera.com.
    4.3 We do not sell your personal data.
  2. Cookies and similar technologies
    We use cookies only as described in the Cookie Notice. Where consent is required, we request it via a cookie banner before setting non-essential cookies.
  3. Who we share personal data with
    We may share data with trusted service providers acting as processors, for example:
    • Email delivery / newsletter provider (eg Mailchimp/Klaviyo/etc.)
    • Website hosting and content delivery networks
    • Web analytics provider (only if you consent)
    • Security, anti-fraud, and error monitoring tools
    We require appropriate contractual protections with processors (including confidentiality, security, and restrictions on sub-processing).
  4. International transfers
    If personal data is transferred outside the UK/EEA, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, and supplementary measures as needed.
  5. Data retention
    We keep personal data only for as long as necessary:
    • Pre-registration list: until you unsubscribe, or until [eg 24 months] of inactivity (then we delete or ask you to reconfirm).
    • Enquiries: typically [eg 12–24 months] after last contact.
    • Security logs: typically [eg 6–12 months], unless needed for investigating incidents or legal claims.
    • Cookie data: see Cookie Notice.
  6. Your rights
    Depending on your location, you may have the right to:
    • access your data;
    • correct it;
    • delete it;
    • restrict or object to processing;
    • data portability;
    • withdraw consent at any time (where we rely on consent).
    To exercise rights, contact info@olonera.com.
  7. Complaints
    If you are in the UK, you can lodge a complaint with the Information Commissioner’s Office (ICO). If you are in Spain, you can contact the AEPD. We encourage you to contact us first so we can address concerns quickly.
  8. Children
    The Site and pre-registration pages are not directed to children. We do not knowingly collect data from anyone under 18.
  9. Automated decision-making
    We do not use automated decision-making that produces legal or similarly significant effects on pre-registration pages.
  10. Changes to this notice
    We may update this Privacy Notice. We will post the latest version on this page with a new effective date.